Artisan Hardwood Introduces 25year Warranty on SPC WPC Flooring

Artisan Hardwood has announced an industry-leading warranty program for its SPC (Stone Plastic Composite) and WPC (Wood Plastic Composite) flooring products. The company now offers a 25-year limited warranty for residential use and a 10-year warranty for light commercial applications.

The warranty covers manufacturing defects and guarantees against wear-through under normal indoor residential conditions. For qualifying light commercial environments, the company provides a 10-year warranty against the same issues.

This non-transferable warranty applies only to the original purchaser with valid proof of purchase. Artisan Hardwood emphasizes that the warranty reflects their confidence in product durability and manufacturing quality.

The warranty does not cover damage resulting from:

1. Improper Installation or Handling: This includes flooring installed in outdoor areas, saunas, or other unsuitable environments. Damage during storage, transportation, or improper installation techniques are excluded.

2. Moisture and Subfloor Issues: While the flooring itself is waterproof, moisture from concrete subfloors can cause problems if proper precautions aren't taken. Installers must conduct moisture tests and use appropriate vapor barriers.

3. Environmental Factors: Extreme temperatures, direct sunlight exposure, and other environmental conditions that may affect flooring performance are not covered.

4. Accidental Damage: Scratches from furniture without protective pads, pet damage, or other accidental harm are considered normal wear and tear.

5. Force Majeure Events: Natural disasters including fires, floods, and storms void the warranty coverage.

Artisan Hardwood requires thorough inspection of all flooring before installation. Any claims regarding product defects must be made prior to installation. Once installed, the flooring is considered accepted by the purchaser.

The company recommends professional installation by qualified contractors who follow manufacturer guidelines precisely. Improper installation voids the warranty.

Minor color variations between samples and actual products are considered normal characteristics rather than defects. The company notes these variations result from natural material properties and manufacturing processes.

The warranty constitutes the entire agreement between Artisan Hardwood and the purchaser. No sales representative or dealer can modify these terms. Any disputes will be resolved through binding arbitration in Los Angeles County, California, under American Arbitration Association rules.

Artisan Hardwood, Inc. maintains final authority in interpreting warranty terms. The company is headquartered at 12250 Fourth Street, Suite B, Rancho Cucamonga, CA 91730, and can be reached at (909) 989-0096.